Terms and Conditions

Last Updated: December 1, 2023

Thank you for choosing Scientifix! By accessing or using the Scientifix website (the “Platform”) and the services provided by Scientifix Private Limited (the “Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, you may not access or use the Platform or Services.

About Scientifix

Scientifix is a leading e-commerce platform in India dedicated to offering a carefully curated selection of health, wellness, and personal care products from trusted international brands. We are passionate about bringing you high-quality products at unmatched prices with fast and reliable delivery.

Scope of Agreement

These Terms govern your access and use of the Platform and Services. The Terms incorporate by reference the Company’s Privacy Policy, which further explains how we collect, use, and disclose your personal information.

User Eligibility

To access and use the Platform and Services, you must:

• Be at least 18 years old.
• Be a legal resident of India.
• Have the capacity to enter into a binding contract.

Disclaimer

The information and content provided on the Platform are for informational purposes only and should not be construed as medical advice. Please consult with a qualified healthcare professional for any questions or concerns about your health or medical conditions. At our platform, we only offer products that have undergone rigorous testing and adhere to stringent quality standards. However, it is essential to consult with a healthcare professional before consuming any health or wellness products, especially if you have pre-existing medical conditions or are taking medications. This is because some individuals may experience side effects, and proper medical guidance can help ensure safe and effective usage. Scientifix is not responsible for any adverse effects or health concerns that may arise from the consumption of supplements.

Product Information

We strive to ensure that all product information on the Platform is accurate and complete. However, we do not warrant that product descriptions or other content are error-free. We reserve the right to correct any errors or omissions at any time without prior notice.

Ordering Process

To place an order on the Platform, you must follow these steps:

• Select the desired product(s) and add them to your cart.
• Review your cart and proceed to checkout.
• Provide your shipping and billing information.
• Choose your preferred payment method and complete the payment process.
• You will receive an order confirmation email with details of your purchase.

Pricing

We offer competitive prices on all our products. We follow a Global Base Price Policy (GBPP) to ensure that our prices are genuine and transparent.

Shipping and Delivery

We offer various shipping options to ensure fast and reliable delivery across India. Shipping charges may apply depending on the chosen shipping method and location. We currently do not charge any shipping fees.

Returns and Refunds

We accept returns and issue refunds if the product is in an unopened condition

 for the following reasons:

• Wrong product delivered
• Expired or near-expiry product (within 3 months of expiry date)
• Damaged product

To initiate a return, please contact our customer service within 7 days of receiving your order.

User Conduct

You agree to use the Platform and Services responsibly and in accordance with these Terms and all applicable laws and regulations. You agree not to:

• Use the Platform or Services for any illegal or unauthorised purpose.
• Infringe the intellectual property rights of others.
• Transmit or upload any harmful or malicious code.
• Disrupt the operation of the Platform or Services.
• Collect or store personal information about other users without their consent.
• Use the Platform or Services for any commercial purpose without our written consent.

Prohibited Activities

You are prohibited from engaging in any of the following activities on the Platform:

• Engaging in fraudulent or deceptive practices.
• Posting false or misleading information.
• Harassing, abusing, or threatening other users.
• Impersonating any person or entity.
• Violating any law or regulation.

Intellectual Property

The Platform and Services, including all content, software, and other materials thereon, are protected by copyright, trademark, and other intellectual property laws. You may not use any of our intellectual property without our prior written consent.

User Data Privacy and Security

We are committed to protecting your privacy and security. Please refer to our Privacy Policy for details about how we collect, use, and disclose your personal information.

Compliance with Applicable Laws

While using our website, the user shall at all times ensure full compliance with the applicable provisions of The Drugs and Cosmetics Act, Consumer Protection Act, Information Technology Act, The Drugs and Magic Remedies Act, The Legal Metrology Act, as well as all other laws for the time being in force, and ensure due payment of applicable taxes.

Limitation of Liability

While Scientifix strives to provide a reliable and secure Platform and Services, unforeseen circumstances may arise that lead to unintended consequences. We clarify that we are not responsible for any direct or indirect damages that may occur as a result of your use of the Platform or Services. Examples of such damages could include lost profits, data loss, or technical malfunctions.

Indemnification

To ensure a safe and positive environment for all users, we require users to agree to indemnification. This means that you agree to hold Scientifix harmless and responsible for any legal claims, losses, damages, or expenses (including attorney fees) that may arise from your violation of these Terms. By agreeing to these Terms, you acknowledge your responsibility for your actions on the Platform and Services.

Governing Law and Dispute Resolution

In the event of a dispute arising out of or relating to these Terms, the laws of India will govern and control the resolution of such dispute. You agree to submit to the exclusive jurisdiction of the courts of India for any such dispute. This ensures that any legal matters are handled in a transparent and consistent manner, based on the laws of the country in which Scientifix operates.

Force Majeure

Circumstances beyond Scientifix’s control, such as natural disasters, power outages, or internet disruptions, may at times prevent us from fulfilling our obligations under these Terms. By agreeing to our Terms and Conditions, you accept that we are not liable for any failure to perform our obligations due to such unforeseen events. This clause ensures that both parties understand and acknowledge the possibility of events outside our control impacting service delivery.

Waiver

Any decision by Scientifix to waive a violation of these Terms by you does not constitute a continuing waiver of such violation or any other provision. This clause emphasises that a single instance of overlooking a violation does not automatically translate into a permanent exemption from complying with the Terms. It ensures that the Terms remain in full effect and that both parties uphold their responsibilities.

Contact Us

If you have any questions about these Terms, please contact us at hello@scientifix.in