Privacy Policy

This Privacy Policy describes how Scientifix collects, uses, and discloses your personal information when you access or use our website, mobile applications, and other online services (collectively, the “Platform”).

Information We Collect

We collect a variety of personal information from you when you use the Platform, including:

• Information you provide directly: This includes your name, email address, phone number, shipping and billing address,and any other information you choose to provide to us.
• Information collected automatically: When you use the Platform, we automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, access times, and the pages you visit.
• Information from third parties: We may collect information about you from third-party sources, such as social media platforms and marketing partners.
• Payment Information: We do not store any payment information at our end. All payment information is processed securely by our payment gateway providers, Razorpay and CCAvenue.

Categories of Information We Collect

Scientifix collects various categories of personal information from its users in order to provide its services, improve its offerings, and comply with applicable laws. These categories can be broadly classified into the following:

• Identity information: This includes your name, email address, phone number, and billing information.
• Demographic information: This includes your age, gender, and country of residence.
• Device and usage information: This includes your IP address, browser type, operating system, access times, and the pages you visit on our website or mobile app.
• Product preference and purchase information: This includes your product preferences, purchase history, and order details.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and operate the Platform;
• To process your orders and payments;
• To send you promotional emails and other marketing communications;
• To personalise your experience on the Platform;
• To improve the Platform and our services;
• To comply with applicable laws and regulations.

Sharing Your Information

We may share your personal information with third-party service providers who help us operate the Platform and provide services to you, such as payment processors, shipping companies, and marketing partners. We will only share your personal information with these third-party service providers in accordance with this Privacy Policy and applicable laws.

Consent

Scientifix collects and uses your personal information only with your consent. Your consent may be expressed or implied. Express consent is when you actively agree to the collection and use of your personal information, such as by checking a box on a form or clicking a button. Implied consent is when you use our website or mobile app, or otherwise provide us with your personal information, in a way that indicates to us that you consent to the collection and use of your personal information.

You can withdraw your consent at any time by contacting us.

Cookies

We collect certain information through cookies and other tracking technologies. Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them when you come back to the site or browse from one page to another. We use three types of cookies on our Platform:

• Necessary cookies: These cookies are essential for the operation of our website and mobile app. They allow you to navigate the site, use its features, and access secure areas. Without these cookies, some parts of our website and mobile app may not work properly.
• Functional cookies: These cookies help us personalise your experience on our website and mobile app. They remember your preferences, such as your language and location, so you don’t have to re-enter them each time you visit the site or app.
• Performance cookies: These cookies help us understand how our website and mobile app are being used. They collect anonymous information about your visits, such as the pages you visit and how long you spend on each page. This information helps us improve our website and mobile app and make them more user-friendly.

You can control your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking or deleting cookies may prevent you from accessing some features of our website and mobile app.

Data Storage

At Scientifix, we prioritise the security and privacy of your personal information. We store your data on secure servers located in India, utilising industry-standard security measures to protect it from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: Your data is encrypted both at rest and in transit, ensuring its confidentiality during storage and transfer.
• Access controls: We implement strict access controls to limit access to your data only to authorised personnel who have a legitimate business need to know.
• Regular security audits: We conduct regular security audits to identify and address any potential vulnerabilities in our systems.
• Incident response plan: We have a comprehensive incident response plan in place to quickly and effectively address any security incidents that may occur.

While we take all reasonable steps to secure your information, it is important to remember that no website or internet transmission is completely secure. We cannot guarantee the absolute security of your personal information.

However, we are committed to protecting your privacy and will continue to implement industry-leading security measures to safeguard your data.

Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your personal information.

Your Choices

You have the following choices regarding your personal information:

• You can access, correct, update, and delete your personal information by logging into your account on the Platform.
• You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email you receive from us.
• You can opt out of the collection of your personal information by using the Do Not Track feature in your browser.

Children’s Privacy

Our Platform is made for use by adults only. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.

Retention of Your Data

We will retain your personal information for as long as necessary to provide you with the services you have requested, to comply with applicable laws and regulations, and to fulfil our legal and contractual obligations. We will also retain your personal information for a period of time after you have closed your account or stopped using our services, in order to resolve disputes, enforce our agreements, and protect our legal interests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy regularly for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@scientifix.in