Scientifix

Scientifix Wellbeing

The Scientifix Wellbeing Blog

The Scientifix Wellbeing Blog

Grievance Redressal Policy

Scientifix strives to ensure that our customers have a trouble-free and delightful shopping experience. However, we understand that there may be instances where you have a complaint or concern about our products, services, or delivery. We are here to assist you through the process and ensure your satisfaction.

Our Commitment

At Scientifix, we believe in resolving customer grievances promptly, fairly, and effectively. We strive to understand your concerns, provide accurate information, and offer appropriate solutions. We are committed to maintaining high standards of customer service and ensuring that every customer feels valued and respected.

Grievance Categories

We accept grievances related to the following categories:

  • Product Quality: Concerns about product quality, defects, or damages.
  • Order Accuracy: Discrepancies in order fulfilment, missing items, or incorrect products received.
  • Delivery Issues: Delays in delivery, damaged packages, or lost shipments.
  • Refund and Cancellation: Issues with refund processing, cancellation requests, or non-acceptance of returns.
  • Customer Service: Dissatisfaction with customer service interactions, communication issues, or lack of responsiveness.

Grievance Redressal Process

To file a grievance, please follow these steps:

  • Contact Customer Care: Contact our customer care team at hello@scientifix.in within 7 days of the incident or issue. Provide them with your order details, a clear description of the grievance, and any supporting documentation (e.g., images of damaged products).
  • Grievance Registration: Our customer care team will register your grievance and assign a unique Grievance Reference Number (GRN). You will receive a confirmation email with the GRN, contact information, and estimated resolution time.
  • Investigation and Resolution: Our team will promptly investigate your grievance, review the details, and identify the root cause of the issue. We will then work towards a fair and appropriate resolution.
  • Feedback and Communication: We will keep you informed throughout the grievance resolution process. You will receive updates on the progress, and we will seek your feedback to ensure your satisfaction with the resolution.

Escalations

If you are not satisfied with the initial resolution or feel the grievance has not been adequately addressed, you may escalate the matter to our Nodal Officer. The Nodal Officer will review the case impartially and provide a final decision.

Contact Information

To contact our customer care team, please use the following channels:

Email: hello@scientifix.in

Phone: +91 98101 30480

We value your feedback and appreciate your understanding as we work towards resolving your grievances promptly and effectively. Your satisfaction is our priority.