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Q) What types of health supplements do you offer?
A) We offer a wide range of health supplements, including vitamins, minerals, herbal extracts, and specialty formulas to support various health goals.
Q) Where are the products sourced from?
A) Our products are sourced from reputable international brands known for their quality and effectiveness, primarily from the USA, Canada and Europe.
Q) Are the supplements suitable for vegetarians/vegans?
A) Yes, we carry a selection of vegetarian and vegan-friendly supplements.
Q) How can I find the right supplement for my needs?
A) Please use our product categories and filters to easily find supplements tailored to your specific health goals and requirements.
Q) How do I place an order on your website?
A) Simply browse our products, add them to your cart, and proceed to checkout to place your order. Before ordering, you can click on the eye icon for a preview or read detailed information about each product on the product page.
Q) What payment methods do you accept?
A) We accept various payment methods, including credit/debit cards, Net Banking, Wallets, and UPI, all routed through payment gateways for a secure checkout experience. We also accept (COD) Cash-on-Delivery.
Q) Is it safe to use my credit/debit card on your site?
A) Absolutely, our website employs robust security measures to ensure the safety of your payment information.
Q) Do you ship across India?
A) Yes, we ship to over 100 cities in India, and we are continuously adding more locations. Please use your location pin to check if we are currently delivering to your location.
Q) What is the estimated delivery time for orders within India?
A) Delivery times vary, but we strive to get your order to you as quickly as possible. You can always check your delivery date on each product page by providing your delivery location pin.
Q) How can I track my order?
A) Once your order is shipped, you’ll receive a tracking number on your email and/or mobile number to monitor the status of your delivery.
Q) What should I do if there’s an issue with my delivery?
A) Contact our customer support team, and we’ll assist you in resolving any delivery issues promptly.
Q) What is your return policy?
A) Please review our Return Policy for information on returns, exchanges, and refunds.
Q) How do I initiate a return or exchange?
A) Please follow the instructions in our Return Policy or contact our customer support for assistance.
Q) What should I do if I receive a damaged or defective product?
A) Contact us immediately with details and photos, and we’ll arrange for a replacement or refund.
Q) How long does it take to process a refund?
A) Refunds are typically processed within two business days after receiving and verifying the returned item.
Q) Will I have to pay customs duties on my order?
A) No, all our products are inclusive of all duties, taxes, and delivery charges, so you only pay the price you see on the product page.
Q) How can I be sure that the products are authentic and high quality?
A) We source all our products directly from reputable brands and, at times, their authorised sellers, ensuring the authenticity and quality of every product.
Q) Do you provide information about the manufacturing date and expiry date of products?
A) Yes, product details, including manufacturing and expiry dates, are available on each product page.
Q) Are the supplements certified by recognised health authorities in India?
A) Yes, while we sell products that clear some of the best certifications globally, as we bring these products to India, they also comply with the Indian regulations as approved by FSSAI.
Q) Do you consider cultural preferences in curating your product selection?
A) Yes, we curate our products considering diverse cultural preferences to cater to the health needs of our Indian customers.
Q) How do you tailor your offerings to meet the specific health needs of the Indian population?
A) Our product selection is carefully curated to address prevalent health concerns and dietary preferences in India on one side and also matches with what’s latest in health and wellness trends around the world!
Q) Are there supplements recommended based on traditional health practices in India?
A) At present, we offer a range of supplements inspired by global practices, primarily driven by science and the latest research.
Q) Do you provide educational resources to help customers make informed decisions about their health?
A) Yes, sharing knowledge is one of our core principles; you may find valuable insights into health and wellness topics on our blog and social media channels.
Q) Can I find information on your website about the benefits and uses of different supplements?
A) Yes, our product pages include detailed information on benefits, uses, and recommended dosages.
Q) Are there articles or guides on maintaining a healthy lifestyle available on your platform?
A) Explore our blog for articles and guides to support your journey towards a healthier lifestyle.
Q) How does SCIENTIFIX WELLBEING engage with the health and wellness community in India?
A) Stay connected with us on social media for updates, health tips, and community engagement activities. We are working on launching our exclusive community; stay in touch!
Q) Do you collaborate with healthcare professionals or experts to curate your product selection?
A) We work with health experts to ensure our product selection aligns with high-quality standards.
Q) Is there a platform for customers to share their experiences and insights on using your products?
A) Yes, our website’s product page, our blogs, and our social media channels all are open platforms to share your experiences and ideas and inspiration.
Q) Can I get personalised recommendations based on my health goals and preferences?
A) Coming soon! We’re developing a feature to provide personalised recommendations for your health journey.
Q) Are there options for creating a personalised subscription plan for my regular supplements?
A) No, not at present, but we can offer personalised reminders if you may want us to; please send us an email at hello@scientifix.in, and we will come back to you.
Q) Do you offer services to help customers create a holistic health and wellness plan?
A) Our blog and upcoming features will provide guidance on creating a holistic health and wellness plan.
Q) How do you ensure the authenticity of the supplements you sell?
A) We guarantee authenticity by sourcing directly from reputable international brands known for their quality.
Q) Can I trust the quality of supplements from international brands?
A) Absolutely, we meticulously select brands renowned for their high-quality and effective health supplements; that’s the core reason why we have started SCIENTIFIX WELLBEING!
Q) What measures do you take to source products responsibly and ethically?
A) When selecting a partner brand, we prioritise brands that are committed to responsible sourcing and ethical practices.
Q) Are your products certified by recognised health authorities in India?
A) While certification may vary, our products adhere to applicable health standards in India.
Q) Why have you launched, yet another nutraceuticals platform?
A) SCIENTIFIX WELLBEING is not just another e-commerce platform selling nutraceuticals. It has been created with the vision of making the world’s best supplement brands available for Indian consumers, who otherwise had to resort to difficult and not so private means to get these supplements.
Q) Why do you think we in India still need foreign brands when there are so many domestic brands available?
A) While the Indian market is growing well, at SCIENTIFIX WELLBEING we understand that people are seeking nutraceuticals from abroad due to three key reasons: 1. Latest Innovations and Research, 2. Strict Quality and approval standards, and 3. A wide range of products for very specific needs.
Q) What makes your product/ Brand selection different?
A) We consistently research unique and evolving requirements of Indian consumers and handpick the most suitable brands available. We sign up exclusives after extensive research and negotiations.
Q) How does SCIENTIFIX WELLBEING stay ahead in terms of introducing innovative health and wellness products?
A) This is one of the very reasons why we created SCIENTIFIX WELLBEING – to bring you the latest, innovative, and cutting-edge health and wellness solutions for our Indian consumers.
Q) Are there any exclusive or unique products that I can find on your platform?
A) Yes, we greatly believe in exclusive offerings as it sits at the core of providing supplements for the more specific needs of our health-conscious consumers. If you have any specific supplement requirements and do not find that product, please reach out to us at hello@scientifix.in, and we will do our best to bring those products exclusively for you.
Q) Does SCIENTIFIX WELLBEING have any social responsibility initiatives?
A) We’re dedicated to giving back; stay tuned for updates on our social initiatives supporting health and wellness causes.
Q) Do you contribute to any health-related charities or causes in India?
A) Yes, we actively support health-related charities in India to make a positive impact on community well-being.